This website is owned by “It’s Zoelie / Zoeliewho”. The term ‘It’s Zoelie’ or ‘Zoeliewho’ or ‘we’ or ‘our’ refers to the owner of the website which is “Zoelie Mah”. The term ‘you’ or ‘your‘ refers to the user or viewer of this website.

By accessing this Site, ordering products and/or using the services, you hereby agree to be legally bound by these Web Terms. Shall you refuse to accept these Web Terms and/or the additional terms, kindly leave the site and discontinue using our services immediately. “It’s Zoelie” reserves the right to revise these Terms and Conditions at any time by updating this page without prior notification.

Kindly read this page every time you enter into this website so that you are aware of any Terms & Conditions changes. You may also refer to the FAQ page if you have any further inquiries that may have already been answered.

Physical Goods

Order Policies

The buyer must ensure that the full and accurate recipient address will be provided without errors. We shall not be held responsible for the missing parcel / delay in delivery. “It’s Zoelie” reserves the right to reject or refund your orders at our own discretion. 

By completing your order, you are providing consent to be bounded by our terms and conditions within this page and anywhere on our website. Submitting your orders will immediately subject you to accept the terms and conditions, as well as the order contents. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

All sales are final once the orders are being placed by the customer. Any changes would not be available and the orders will be processed between 2-5 business days after receiving the payments. All of the information provided by the customer for courier purposes should be accurate and complete.

Delivery Policies

  •  All shipping & deliveries are performed by EasyParcel & their partners. Once the parcels are handed over to the courier companies, “It’s Zoelie” will no longer be liable for its condition or any changes in or deterioration of its condition during the transit or thereafter. “It’s Zoelie” will ensure all parcels are properly packed and are in good condition before handing over the parcels to the courier companies.
  • Once parcel is shipped from our side, the liability of the parcel lies with the courier service. However, we will try our best to liaise with the courier service on behalf of the customer.
  • In order to ensure smooth delivery process, accurate shipping details must be entered. “It’s Zoelie” will not be liable for any missing / lost / undeliverable parcels if the main cause is due to false or incorrect shipping details under any circumstances. Additionally, “It’s Zoelie” reserves the rights to cancel and refund the order if the shipping details are intentionally entered incorrectly to obtain free shipping or cheaper shipping options. 

Local Deliveries

Local deliveries (within Malaysia only) are available based on the postcodes that are within reaches of EasyParcel’s courier partner. In the event that “EasyParcel” shipping charges are not displayed, you must contact us before ordering so we can ensure that your location is eligible for delivery. In the event that an order is placed before shipping eligibility is confirmed, “It’s Zoelie” reserves the right to cancel and/or refund your order. Any and all “Free shipping” labels shown on blog.itszoelie.com does not guarantee free shipping nor eligibility of shipping to the specified location in your address; aforementioned label is only to show eligibility of free shipping to certain locations.

International Deliveries

International shipping services are subjected to availability. Such service may be subjected to a certain amount of handling fee, which would be quoted upon inquiry. “It’s Zoelie” will not be liable for any custom payments incurred during shipment. For custom procedures and CIF values chargeable for clearance fee, please visit the official custom website of your country. You may find the CIF for Singapore and Australia from their website. 

Returning and Refunding Policies

  • In the situation where goods/products has been determined by “It’s Zoelie” to be used or damaged by you and/or the recipient, then return and exchanges will be denied and no refund of either the goods/product or shipping cost or any other related costs will be made.
  • Exchanges can be offered for any items to be returned due major defect or incorrect order. (Not applicable to Personal Shopping orders.)

Situation

Solution

Shipping born by

No defects, correct item

No exchanges or refunds available

N/A

Wrong item

Exchanges only

It’s Zoelie / Local Pick-up

Major defect

Exchanges only

It’s Zoelie / Local Pick-up

Courier-related damage, lost, delay

No exchanges or refunds available

N/A

Incorrect shipping details by customer discovered before order processing

Partial Refund with a 20% handling fee

N/A

Incorrect shipping option selected by customer

Partial Refund with a 20% handling fee

N/A

  • The burden is with the sender to inform the recipient of the delivery. We are not responsible for any orders that the recipient had refused to accept. We will not issue any refunds for parcels that are not accepted by the recipient for any reasons. This does not affect your statutory rights.
  • All returns are final and further requests will not be entertained.

How to apply for returning and exchanges: 

  1. Send us photo proof of the defected / wrong item to [email protected] with the title “REFUND / RETURN – Order #XXXX”.
  2. Once we have confirmed the availability for returning and/or exchange, please proceed to return the item through the following methods
    • Drop off to your closest drop off point with instructions from us.
  3. After we received the items, we will proceed to send you the replacement (if applicable).

Personal Shopper

Order Policies

The buyer must ensure that the full and accurate recipient address will be provided without errors. We shall not be held responsible for the missing parcel / delay in delivery. “It’s Zoelie” reserves the right to reject or refund your orders at our own discretion. 

By completing your order, you are providing consent to be bounded by our terms and conditions within this page and anywhere on our website. Submitting your orders will immediately subject you to accept the terms and conditions, as well as the order contents. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

All sales are final once the orders are being placed by the customer. Any changes would not be available and the orders will be processed between 2-5 business days after the funds are cleared from our accounts. All of the information provided by the customer for courier purposes should be accurate and complete.

Delivery Policies

  •  All shipping & deliveries are performed by EasyParcel & their partners. Once the parcels are handed over to the courier companies, “It’s Zoelie” will no longer be liable for its condition or any changes in or deterioration of its condition during the transit or thereafter. “It’s Zoelie” will ensure all parcels are properly packed and are in good condition before handing over the parcels to the courier companies.
  • Once parcel is shipped from our side, the liability of the parcel lies with the courier service. However, we will try our best to liaise with the courier service on behalf of the customer.
  • In order to ensure smooth delivery process, accurate shipping details must be entered. “It’s Zoelie” will not be liable for any missing / lost / undeliverable parcels if the main cause is due to false or incorrect shipping details under any circumstances. Additionally, “It’s Zoelie” reserves the rights to cancel and refund the order if the shipping details are intentionally entered incorrectly to obtain free shipping or cheaper shipping options. 

Local Deliveries

Local deliveries (within Malaysia only) are available based on the postcodes that are within Kuala Lumpur (personal delivery only) or within the ranges of EasyParcel’s courier partners. The delivery fees will be requested from you once all of the items are purchased. Please ensure to provide the correct information to ensure smooth delivery.

International Deliveries

International shipping services are subjected to availability. Such service will be subjected to a certain amount of handling fee, which will be quoted upon inquiry. “It’s Zoelie” will not be liable for any custom payments incurred during shipment. For custom procedures and CIF values chargeable for clearance fee, please visit the official custom website of your country. You may find the CIF for Singapore and Australia from their website. 

Returning and Refunding Policies

  • Once the order is confirmed and completed, the order will no longer be refundable, returnable or exchangeable. A lengthy checking procedure will be performed by a minimum of 2 parties (such as “It’s Zoelie” and store management) to ensure that the products are at good conditions before moving to the delivery process.
  • In the situation where goods/products has been determined by “It’s Zoelie” to be used or damaged by you and/or the recipient, then return and exchanges will be denied and no refund of either the goods/product or shipping cost or any other related costs will be made.
  • If a receipt is presented within the order delivery, please use the receipt and liaise with the store managers. If the store is not located within the buyer’s state or country, we may be able to assist with the exchanging of the item. Please contact us for more information.
 

Digital Goods

Order Policies

The buyer must ensure that the full and accurate recipient details will be provided without errors. “It’s Zoelie” reserves the right to reject or refund your orders at our own discretion. 

By completing your order, you are providing consent to be bounded by our terms and conditions within this page and anywhere on our website. Submitting your orders will immediately subject you to accept the terms and conditions, as well as the order contents. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

All sales are final once the orders are being placed by the customer. Any changes would not be available and the orders will be processed between 2-5 business days, if not immediately. All of the information provided by the customer for courier purposes should be accurate and complete. 

All orders are not refundable, exchangeable or returnable once it has been submitted. 

Delivery Policies

All digital goods will be downloadable on site or through an email sent to the email address that you have entered in the page. All downloadable files are limited to 3 downloads within 30 days. The access will expire after that.

Payment & Currencies

Payment Methods

Instant Banking Transfer: It can be processed immediately provided that the buyer selects IBG instead of normal transfer. Screenshot of the successful transaction is required for confirmation.

ATM / Cash Deposit: It may take up to 2-5 working days for verification. A photo of the successful transaction is required for confirmation.

Credit Card via Stripe: It will be transferred immediately. A gateway fee applies for buyers who select this payment method. For the Personal Shopping category, we will require the funds to be cleared from the account before we proceed with the order, which takes 5 working days. 

Currencies

For anyone who is currently residing within the country of Malaysia and has a local bank account and/or credit card can purchase items based on Malaysia Ringgit currency.

For the rest of the world or anyone who is a visitor in Malaysia will make payment in United States Dollars currency.  

Media Policies

We reserve the right to not include any photos or media files that are related to any of the aspects below:

  •  Nudity/pornography, drugs, government/political issues, religion issues, intimidation/threat/violence issues, terrorism, any other issues that deemed to be unsuitable to be included in our website, and materials that go against Malaysia Government Law.

Disclaimer

All contents inside of this website is for information only. We will not be liable for any loss/damage, directly/indirectly whatsoever, loss of data/profit or any other matters which has negative impact to you due to the use of this website.

“It’s Zoelie” is not liable for any other issues which is not under our control or beyond our control.